This Regulation defines the general conditions, principles, and method of sale conducted by SMOOTH SKIN SOLUTION Sp. z o.o. with its registered office in Gdańsk, at 25B OBROŃCÓW WYBRZEŻA Street, Apt. 162, GDAŃSK 80-398, KRS 0001052029, REGON: 526068700, NIP: 5842839154.

§1. Definitions

Working Days - means weekdays from Monday to Friday, excluding statutory days off.

Delivery - means the actual act of delivering the Goods to the Customer by the Seller through electronic voucher delivery.

Password - means a sequence of alphabetical, numerical, or other characters used to secure access to the Customer's Account on the Online Store.

Customer - means an entity for whom, in accordance with the Regulations and the law, services may be provided electronically or with whom a Sales Agreement may be concluded.

Consumer - means a natural person who, with an entrepreneur, performs a legal act not directly related to their business or professional activity.

Customer Account - means an individual panel for each Customer, created on their behalf by the Seller, after the Customer's Registration and the conclusion of a contract for the provision of Customer Account management services.

Login - means the individual identification of the Customer, consisting of a sequence of alphabetical, numerical, or other characters assigned with the Password to the Customer's Account on the Online Store.

Privacy Policy - the Seller's privacy policy, applicable on the Store, available at: www.salondepilacji.pl/regulamin-polityka-prywatnosci.

Regulations - means these regulations.

Registration - means a factual act carried out in a manner specified in the Regulations, required to create a Customer Account.

GDPR - means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

Salon - a beauty salon operated by SMOOTH SKIN SOLUTION Sp. z o.o., enabling the use of laser or other services that are Goods within the meaning of these regulations.

Online Store - an IT platform managed by SMOOTH SKIN SOLUTION sp. z o.o., available at: www.salondepilacji.pl (Online Store Website).

Seller - means SMOOTH SKIN SOLUTION Sp. z o.o. with its registered office in Gdańsk, at 25B OBROŃCÓW WYBRZEŻA Street, Apt. 162, GDAŃSK 80-398, KRS 0001052029, REGON: 526068700, NIP: 5842839154.

Goods - a voucher for a service (presented on the Online Store under the name of a service subject to sale), a valuable voucher (with a specified value on the Online Store) or sold in-store at the Salon.

Sales Agreement - means a distance sales agreement concluded under the terms and conditions set out in the Regulations, between the Customer and the Seller.

Valuable Voucher - a voucher for a specified amount, presented and delivered electronically by the Seller through the Online Store Website, which may be the subject of a Sales Agreement, having an individual number and allowing the use of a Service in the Salon (or as specified in the description of the Goods) or sold in-store at the Salon.

Service - a treatment that may be the subject of a Sales Agreement, performed in the Salon (or as specified in the description of the Goods).

Service Package - a larger number of treatments (from 3 to 48) sold by the Seller as part of a one-time payable package, the price of which is lower than the sum of the unit prices of individual Services included in a given package.

Treatment - a cosmetic body care procedure carried out on the Customer as part of the Services provided by the Salon.

Before placing an order in the Online Store, the Customer is obliged to familiarize themselves with these Regulations.

 

§2. GENERAL PROVISIONS AND USE OF THE ONLINE STORE

1. All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, internet domain, Online Store Website, as well as patterns, forms, and logos displayed on the Online Store Website, belong to the Seller, and their use may only occur in a manner specified and in accordance with the Regulations.

2. The Seller will make every effort to ensure that the use of the Online Store is possible for Internet users using all popular web browsers, operating systems, types of devices, and types of internet connections.

3. The minimum technical requirements for using the Online Store Website are an internet browser version of at least Internet Explorer 11, Chrome 39, FireFox 34, Opera 26, Safari 5, or newer, with JavaScript support enabled, accepting "cookies" files, and an internet connection with a bandwidth of at least 256 kbit/s.

4. The Seller uses cookies in accordance with the provisions of the Privacy Policy, available at: www.salondepilacji.pl/regulamin-polityka-prywatnosci.

5. In order to place an order in the Online Store, the Customer must have an active email account.

6. The Customer is prohibited from providing content of an unlawful nature and from using the Online Store or free services provided by the Seller in a manner contrary to the law, good manners, or infringing on the personal rights of third parties.

7. The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons, therefore, Customers should use appropriate technical measures to minimize the above-mentioned risks. In particular, they should use antivirus and identity protection programs while using the Internet. The Seller will never ask the Customer to provide their Password in any form.

8. It is not permissible for the Customer to use the resources and functions of the Online Store for activities that would infringe on the Seller's interests.

9. To avoid any doubts, all offered Products, Services, and Service Packages may be purchased on-site at the Salon. In such a case, the right to withdraw from the Sales Agreement does not apply.

§3. INFORMATION BEFORE PURCHASING SERVICES

1. Before purchasing Services, the Customer is obliged to familiarize themselves with the Regulations, especially the recommendations and contraindications for performing laser hair removal services.

2. Every Customer making a purchase of a Service in the Store declares that they have acquainted themselves with the terms and contraindications for performing the treatment.

3. The Customer bears sole responsibility for any consequences related to concealing or omitting any disease or contraindications indicated in the Regulations as contraindications for using the Services, including, in particular, performing treatments.

4. In the case of purchasing laser hair removal Services, the Customer is obliged to complete the formalities at the Salon that will enable them to undergo laser hair removal treatments. Within 14 days of purchase, the Customer must schedule an appointment at the Salon, during which the Salon staff will conduct a qualification assessment for laser hair removal treatment. In the event of contraindications, the Customer is entitled to a refund of the purchased Services within 14 days from the date of purchase. After this period, the right to a refund expires.

5. In the event of contraindications to laser hair removal treatment, the Customer may undergo the treatment at their own risk, after submitting a written declaration, unless the staff refuses to perform the treatment.

6. As part of the oral interview, as well as in the content of forms filled out by the Customer or with their participation, such as medical interview forms, treatment forms, etc., the Customer is obliged to provide the Salon staff with true information to the best of their knowledge. The Salon is not responsible for the consequences of the Treatment, including side effects, whose sole cause is the Customer's knowingly providing false information.

7. When undergoing a cycle of Treatments at intervals, before starting the next Treatment, the Customer is obliged to inform the Salon staff of any changes in the information provided during the interview.

8. The Salon may require the Customer to undergo a so-called trial. A trial treatment involves performing a cosmetic procedure on a small part of the body to assess the Customer's reaction to the Treatment, including the risk of side effects or perioperative complications.

9. The Salon has the right to refuse to perform the Treatment on the Customer in the event of: a. the Customer's refusal to provide information, b. when the circumstances clearly indicate that the information provided by the Customer above is untrue, or c. if there are other doubts on the part of the Employee as to the possibility of safely performing the Treatment on the Customer.

10. During the Treatment, the Customer is obliged to immediately inform the personnel performing the Treatment about any deterioration in their well-being, the occurrence of excessive pain, or other alarming symptoms.

11. The staff is obliged to provide the Customer with all information about the performed Treatment, including information about the risks associated with its performance, including possible side effects and contraindications. The Customer has the right to information about the method of performing the Treatment, including the parameters at which the Treatment is performed.

 

§4. REGISTRATION

1. To create a Customer Account, the Customer is required to complete a free Registration.

2. Registration is not necessary to place an order in the Online Store.

3. To Register, the Customer should complete the registration form provided by the Seller on the Store's Website and submit the completed registration form electronically to the Seller by choosing the appropriate function in the registration form. The Customer will receive an individual Password at the email address provided in the form.

4. While completing the registration form, the Customer is obliged to familiarize themselves with the Regulations and accept its content by sending the form.

5. During Registration, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by checking the appropriate box in the registration form.

6. The Customer's consent to the processing of their personal data for marketing purposes does not condition the possibility of concluding an agreement with the Seller for the provision of the Customer Account service electronically. The consent can be withdrawn at any time by submitting a relevant statement to the Seller. The statement can be sent to the Seller's email address.

7. After submitting the completed registration form, the Customer will receive an electronic confirmation of Registration by the Seller at the email address provided in the registration form. From this moment, an agreement for the provision of the Customer Account service electronically is concluded, and the Customer gains access to the Customer Account and the ability to change the data provided during Registration.Top of Form

 

§5. ORDERS

1. Information about the Goods available in the Online Store's assortment does not constitute an offer within the meaning of the civil code. Information about the Goods provided on the Online Store's website constitutes an invitation to submit offers by Customers.

2. The Customer can place orders in the Online Store through the Store's Website 7 days a week, 24 hours a day.

3. The Customer placing an order through the Store's Website completes the order by selecting the Goods they are interested in. Adding a Good to the order is done by choosing the "add to cart" option under the specific Good presented on the Store's Website. After completing the entire order and specifying the method of Delivery and payment form in the "cart," the Customer places the order by submitting the order form to the Seller, selecting the "buy and pay" button on the Store's Website. Before sending the order to the Seller each time, the Customer is informed about the total price for the selected Goods, as well as all additional costs they are obligated to bear in connection with the conclusion of the Sales Agreement.

4. When placing an order, the Customer can log into their Customer Account or will be asked to provide their email address, phone number, and additional data listed in the form, which are necessary to complete the order. Customer data is processed in accordance with the Privacy Policy.

5. Placing an order constitutes the Customer making an offer to the Seller to conclude a Sales Agreement for the Goods that are the subject of the order.

6. After placing an order, the Seller sends a confirmation of its submission to the email address provided by the Customer.

 

§6. PAYMENTS AND RETURNS

1. Prices may include discounts established by the Seller, and this information is provided before the Customer confirms the submission of the order.

2. A Customer placing an order in the Online Store can use the following payment methods: a. BLIK b. Fast transfers c. Payment at the Salon

3. The entity processing online payments is [Name of the payment service provider].

4. In the case where payment was made by bank transfer or BLIK, the refund will be made to the account used for the payment.

 

§7. ORDER PROCESSING

1. The Goods that represent an obligation to provide a service (voucher or value voucher) can be used at the Salon.

2. Goods that represent a service (voucher or value voucher) can be redeemed at the Salon upon presenting an electronic purchase confirmation (sent to the Customer via email, in an email containing the number or type and quantity of the purchased Service) and confirming its validity (expiration date, which the Customer was informed of via email or earlier redemption).

3. Redeeming Goods that represent an obligation to provide a service implies the acceptance of the contents of the purchased Goods, including the services or amounts associated with them. Services included in the voucher cannot be exchanged for others or refunded for cash.

4. The Seller confirms to the Customer the acceptance of the order for processing to the email address provided by the Customer during the order placement, within a period of up to 3 business days or up to 7 business days in the case of promotional campaigns from the order date.

5. The Seller fulfills the Delivery of Goods representing an obligation to provide a service exclusively via email.

6. Delivery of Goods representing an obligation to provide a service is made within 3 business days.

7. The Seller issues a VAT invoice at the Customer's request.

8. In the case of exchanging a Gift Card for several Treatments or a Treatment Package, all Treatments must be used within 2 (two) years from the date of redeeming the Gift Card (making the first Treatment appointment).

• If the Customer decides to forego part of the Treatments purchased as part of the Treatment Package (in the case of partial use of the Treatment Package), the Seller refunds the Customer the difference between the price of the purchased Treatment Package and the regular price of the Treatments performed, calculated based on the regular prices of individual Treatments as of the date of purchasing the Treatment Package. In such a case, to process the refund, the Customer must provide proof of the Service purchase (cash receipt, VAT invoice, Order Confirmation). The Customer's entitlement as described in this section does not exclude the right to withdraw from the distance sales agreement made through the Online Store, as described in section 10 of the Regulations.

 

§8. WITHDRAWAL FROM THE AGREEMENT

1. The Customer has the right to withdraw from the agreement concluded with the Seller through the Online Store, subject to §9 of the Regulations, within 14 days without giving any reason.

2. In order to exercise the right to withdraw from the agreement, the Customer must inform the Seller, using the contact details provided in §1 of the Regulations, of their decision to withdraw from the agreement by way of an unequivocal statement (e.g., a letter sent by post or an email).

3. In the event of the non-delivery of Goods representing a Service (voucher) or a gift card within 3 business days, the Customer may submit a statement of withdrawal from the Sales Agreement, unless the Seller promptly and without undue inconvenience to the Customer delivers the Goods to the email address specified, or in another manner accepted by the parties, confirming the purchase of the Goods.

4. In the event of the non-delivery of Goods representing an obligation to provide the Service chosen by the Customer via delivery within the timeframe specified by the Delivery Service Provider, the Customer may submit a statement of withdrawal from the Sales Agreement, unless the Seller promptly and without undue inconvenience to the Customer delivers the Goods to the specified address.

5. The Seller shall refund the payment using the same method of payment that the Customer used, unless the Customer has expressly agreed to a different method of refund that does not entail any costs for them.

6. The Seller is obliged to refund all payments made by the Customer without undue delay, and in any case no later than 14 days from the date of receipt of the statement of withdrawal from the Sales Agreement and the return of the Goods.

 

§9. EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. The right of withdrawal from a distance contract shall not be granted to the Consumer in relation to a contract: a. in which the subject matter of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy their individual needs; b. in which the subject matter of the service is an item that is liable to deteriorate rapidly or has a short shelf-life; c. in which the subject matter of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health or hygiene reasons, if the packaging has been opened after delivery; d. in which the subject matter of the service consists of items that, after delivery, due to their nature, are inseparably mixed with other items; e. in which the subject matter of the service is audio or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery; f. for the delivery of newspapers, periodicals, or magazines, except for subscription contracts; g. in which the price or remuneration depends on financial market fluctuations over which the Seller has no control and which may occur before the expiry of the withdrawal period; h. for the supply of digital content that is not stored on a tangible medium, if the performance of the service has begun with the Consumer's express consent before the withdrawal period expires and after the Consumer has been informed by the entrepreneur about the loss of the right of withdrawal from the contract.

 

§10. COMPLAINTS

1. In the event of a defect in the Goods, the Customer has the option to lodge a complaint about the defective Goods based on the regulations provided in the Civil Code, or warranty if it has been granted.

2. The Seller undertakes to provide the Customer with Goods free from defects.

3. The Seller shall consider and respond to the complaint submitted by the Customer without delay, no later than within 14 days from the date of submitting the complaint.

4. By exercising the rights under warranty, the Customer may, on the terms and within the periods specified in the Civil Code:

5. submit a declaration of a price reduction,

6. in the case of a significant defect - submit a declaration of withdrawal from the contract,

7. demand replacement of the item with a defect-free one,

8. demand rectification of the defect.

9. Complaints related to the non-conformity of the Goods with the contract can be submitted, for example, in person, in writing to the address ul. OBROŃCÓW WYBRZEŻA, nr 25B, lok. 162, GDAŃSK 80-398, or to the email address: depilacja@smooth-skin-solution.com

10. If it turns out that to consider the complaint, it is necessary to deliver the complained Goods to the Seller, the Customer is obliged to deliver the Goods at the Seller's expense to the address ul. OBROŃCÓW WYBRZEŻA, nr 25B, lok. 162, GDAŃSK 80-398.

11. The Customer has the option of using out-of-court dispute resolution methods and pursuing claims. In particular, the Customer may apply for mediation proceedings to be initiated by the Provincial Inspector of Trade Inspection or may apply to the Permanent Consumer Arbitration Court operating at the Provincial Inspectorate of Trade Inspection to settle the dispute. To use out-of-court dispute resolution methods and pursue claims, the consent of both parties is required.

12. The Customer has the option of seeking assistance in resolving a dispute with the Seller and obtaining free legal advice or information from the district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection, such as the Polish Consumer Federation.

13. A Customer making purchases of Goods is also entitled to use out-of-court dispute resolution and claims settlement in the form of an interactive ODR (Online Dispute Resolution) platform, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

§11. FREE SERVICES

1. The Seller provides free-of-charge electronic services to Customers, including:

2. Contact form;

3. Newsletter;

4. Customer Account Management;

5. The services mentioned in point 1 above are available 7 days a week, 24 hours a day.

6. The Seller reserves the right to choose and change the type, form, time, and method of providing access to selected free services, which will be communicated to Customers in a manner appropriate for changing the Regulations.

7. The Contact Form service ("Contact Us") consists of sending a message to the Seller using the form on the Seller's Website. The Customer can opt-out of the free Contact Form service at any time by ceasing to send inquiries to the Seller.

8. Any Customer can subscribe to the Newsletter service by providing their email address using the registration form provided by the Seller on the Seller's Website. Upon submitting the completed registration form, the Customer will promptly receive, electronically to the email address provided in the registration form, confirmation from the Seller. With this confirmation, an agreement for the provision of the Newsletter service is concluded.

9. The Newsletter service involves the Seller sending electronic messages to the email address containing information about new products or services offered by the Seller. The Newsletter is sent by the Seller to all Customers who have subscribed.

10. Customers can opt-out of receiving the Newsletter at any time by unsubscribing using the link provided in each electronic message sent as part of the Newsletter service.

11. The Customer Account Management service is available after Registration, as described in the Regulations. It involves providing the Customer with a dedicated panel on the Seller's Website, allowing the Customer to modify the data provided during Registration, track the status of orders, and view the history of completed orders.

12. A Customer who has registered can request the deletion of their Customer Account by the Seller, and if the Seller decides to delete the Customer Account, it may be deleted within 14 days of the request.

13. The Seller is entitled to block access to the Customer Account and free services in the event that the Customer acts to the detriment of the Seller or other Customers, violates the law, or breaches the provisions of the Regulations. Access to the Customer Account and free services may also be blocked for security reasons, particularly if the Customer attempts to breach the security of the Seller's Website or engages in other hacking activities. Blocking access to the Customer Account and free services for the above reasons will last for the time necessary to resolve the issue that led to the blocking of access to the Customer Account and free services. The Seller will notify the Customer of the blocking of access to the Customer Account and free services electronically to the email address provided by the Customer in the registration form.

14. Both the Customer and the Seller may terminate the agreement for the provision of electronic services at any time and without giving a reason, subject to the rights acquired by the other party before the termination of the aforementioned agreement and the provisions below.

15. The Seller may terminate the agreement for the provision of electronic services by sending a relevant statement of will to the Customer's email address provided during Registration.

 

§12. PERSONAL DATA PROTECTION

1. The Administrator of Customers' personal data voluntarily provided to the Seller as part of Registration, placing a one-time order, or as part of the provision of services by the Seller electronically or in other circumstances specified in the Regulations is the Seller.

2. The Administrator processes Customers' personal data in accordance with the GDPR and the Personal Data Protection Act.

3. Detailed information about the processing of Customers' personal data, the purposes of processing personal data, information about recipients of personal data, the period for which personal data will be stored, and information about the rights of individuals whose data is concerned is specified in the Privacy Policy available on the Seller's Website, which is an integral part of the Regulations.

 

§13. PROMOTIONS

1. The Seller reserves the right to conduct temporary promotions on treatments provided at the Salons. Taking advantage of the reduced price or promotional offer may be subject to separate rules, which will be provided in the promotion terms.

2. Promotional offers are of a temporary nature; therefore, after the expiry of the validity period of the product, the Customer has the right to use the service assigned to the product (if it is still provided by the Supplier) upon payment of the price difference between the promotional price and the standard price available in the price list at www.salondepilacji.pl/cennik. The surcharge is made up to the amount from the price list valid on the day of the treatment. The service can be performed no later than 3 months after the product's expiration date.

3. No claims are entitled to Customers who have paid the full price for the treatment under any promotion organized by the Seller.

4. The Seller may cancel a promotion at any time in the same form in which it was announced, provided that the cancellation is ineffective for persons who have previously participated in the promotion.

5. Promotions and discounts offered by the Seller do not combine.

 

§14. FINAL PROVISIONS

1. The content of this Regulations may be recorded by printing, saving on a storage medium, or downloading at any time from the Website of the Store.

2. The Seller reserves the right to change this Regulations. All orders accepted by the Seller for execution before the date of entry into force of the new Regulations are carried out on the basis of the Regulations that were in force on the day the order was placed by the Customer. The change of the Regulations comes into effect within 7 days from the date of publication on the Website of the Store. The Seller will inform the Customer 7 days before the entry into force of the new Regulations about the change of the Regulations by sending an electronic message containing a link to the text of the amended Regulations.

3. In the event of a dispute arising under the concluded Sales Agreement, the parties will seek an amicable solution. The applicable law for the resolution of any disputes arising under this Regulations is Polish law.

4. The Seller is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Customers who are Entrepreneurs, the Seller is liable only in the event of intentional damage and within the limits of actually incurred losses by the Customer who is an Entrepreneur.

5. In case of any doubts, all disputes shall be resolved based on the Polish language version of the Regulations.